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Feedback & complaints

Let us know how we are doing and whether there are any issues or complaints that you would like us to resolve.

Feedback

If you would like to share your feedback with us, either good or bad, we are here to listen. Please use our contact page to get in touch. 

Complaints

About RAD staff
If you have a complaint to make about an RAD member of staff you should contact the Head of HR at hr@rad.org.uk. Formal complaints should be made in writing. All complaints will be acknowledged and where appropriate, the complainant will be notified of the outcome in writing.

About dance teachers
If you have a complaint to make about a dance teacher registered with the RAD, you must contact your Regional Manager (UK), National Manager, Director or Representative if you are based outside of the UK (find your local contact). Your complaint must be received in writing.

We have a set of disciplinary rules and procedures relating to teachers registered with the RAD. Any complaint received against a teacher registered with the RAD will be taken seriously and dealt with in accordance with the rules set out in our Customer Complaint Policy & Procedure and Disciplinary Rules and Procedures. If necessary we will liaise with local authorities when a teacher has acted unlawfully.

All complaints will first be screened by the Complaints Officer and if there is a case to answer, the teacher will be notified in writing. They will then be given an opportunity to state their case and to provide any information they consider relevant to the complaint.

About exams
We value your feedback as it helps us improve our service. Feedback or complaints about exams should be sent, in writing, to , Examinations Business and Customer Services Manager.

For more information please see our Complaints, Enquiries About Results, and Appeals Policy.