Customer Service Questionnaire WELCOME to the Royal Academy of Dance Examinations Customer Service Questionnaire. We need you to tell us how we are doing; are we fulfilling your expectations?  Are you satisfied with the level of our service? Your feedback, comments and suggestions will help us to ensure that we continue to develop examinations syllabi and services that meet your needs. Please note that your details will remain confidential and will be used only for the purpose of this survey. Press "Next" to get started...

Q1 Please select which type of examinations are applicable to you:   Graded Examinations   Vocational Graded Examinations   Both

Graded Examinations Q2 Please select which grades you currently teach:   Pre-School Dance Curriculum   Pre-Primary in Dance (new syllabus)   Primary in Dance (new syllabus)   Pre-Primary   Primary   Grade 1   Grade 2   Grade 3   Grade 4   Grade 5   Grade  6   Grade 7   Grade 8 Award   Not-applicable

Q3 The content of the Graded Syllabus meets the needs of my students.  (Please rate where 1 is strongly disagree and 10 is strongly agree.) Please rate: 1   2   3   4   5   6   7   8   9   10

Q4 The content of the Graded Syllabus (please state your reasons by ticking one of the statements below):   is suitable   has too much content   has too little content   is unsuitable

Q5 Please state your reasons why you feel the Graded Syllabus content is unsuitable:

Q6 I like the fact that the syllabus includes three dance genres i.e. currently Classical Ballet, Free Movement and Character. (Please rate where 1 is strongly disagree and 10 is strongly agree.) Please rate: 1   2   3   4   5   6   7   8   9   10

Q7 Please state how many dance genres you would like to see included by ticking one of the boxes below:   1 genre   2 genres   3 genres   4+ genres

Q8 Do you think that the syllabus should be based on individual exercises:   Yes   No   No preference

Q9 If no, please select which of the following you think the syllabus should be based on:   Enchaînment/Sequences of movement   Studies/Dances   All of the above     Other (please specify):

Q10 Would you like to see medals awarded as well as certificates, as in Pre-Primary in Dance and Primary in Dance syllabi?   Yes   No   No preference

Q11 Do you enter candidates for examinations with the Royal Academy of Dance?   Yes   No

Q12 I am satisfied with the number of examination sessions available. (Please rate where 1 is strongly disagree and 10 is strongly agree.) Please rate: 1   2   3   4   5   6   7   8   9   10

Q13 If you entered candidates for examinations, did you receive your results within the policy time frame of 4 weeks?   Yes   No

Q14 If no, how long did you have to wait to receive your results? Waiting Time: 5 weeks   6 weeks   over 6 weeks

Q15 Over the last 5 years, do you think your results have:   Become more reliable and consistent   Become less reliable and less consistent   Stayed much the same   Not Applicable

Q16 Please give any other comments that you would like to add:

Vocational Graded Examinations Q)17. Please state which level you currently teach:   Intermediate Foundation Intermediate Advanced Foundation Advanced 1 Advanced 2 Solo Seal Award

Q18 The content of the Vocational Graded Examination Syllabus meets the needs of my students. (Please rate where 1 is strongly disagree and 10 is strongly agree.) Please rate: 1   2   3   4   5   6   7   8   9   10

Q19 The content of the Vocational Graded Examinations Syllabus (please state your reasons by ticking one of the statements below):   is suitable   has too much content   has too little content   is unsuitable

Q20 Please state your reasons:

Q21 Do you think that the syllabus should be based on individual exercises?   Yes   No   No preference

Q22 If no, please select which of the following you think the syllabus should be based on:   Enchaînment/Sequences of movement   Studies/Dances   All of the above     Other (please Specify):

Q23 Do you enter candidates for Vocational Graded Examinations with the Royal Academy of Dance?   Yes   No

Q24 I am satisfied with the number of examination sessions available. (Please rate where 1 is strongly disagree and 10 is strongly agree.) Please rate: 1   2   3   4   5   6   7   8   9   10

Q25 If you entered candidates for examinations, did you receive your results within the policy time frame of 4 weeks?   Yes   No

Q26 If no, how long did you have to wait to receive your results? Waiting Time: 5 weeks   6 weeks   over 6 weeks

Q27 Over the last 5 years, do you think your results have:   Become more reliable and consistent   Become less reliable and less consistent   Stayed much the same   Not Applicable

Q28 Please give any other comments that you would like to add:

Overall Satisfaction: Q29 How many times have you contacted the Royal Academy of Dance Examinations Board in the last year? No. times: 0   1-2   3-4   6-10   More than 10

Q30 In your experience of corresponding with the Royal Academy of Dance Examinations Board how quickly were your points/queries answered? Response time: Within 24 hours   1-2 days   3-5 days   1 week   2 weeks   over 2 weeks   No response

Q31 The response provided by the Royal Academy of Dance Board staff was very useful. (Please rate where 1 is strongly disagree and 10 is strongly agree.) Please rate: 1   2   3   4   5   6   7   8   9   10

Q32 When communicating with the Royal Academy of Dance Examinations Board did you communicate with one individual who was dealing specifically with your enquiry?   Yes   No

Q33 If no, how many different individuals did you deal with during your resolution?   2 people   3 people   Over 3 people

Q34 On average when contacting the Royal Academy of Dance Examinations Board was someone available to discuss your query?   Yes   No

Q35 I was happy with the manner in which I was dealt with by the Royal Academy of Dance Board staff. (Please rate where 1 is strongly disagree and 10 is strongly agree.) Please rate: 1   2   3   4   5   6   7   8   9   10

Q36 Overall I am satisfied with the service provided by Royal Academy of Dance Examination Board? (Please rate where 1 is strongly disagree and 10 is strongly agree.) Please rate: 1   2   3   4   5   6   7   8   9   10

Q37 The Royal Academy of Dance Examination Board staff deliver a good service. (Please rate where 1 is strongly disagree and 10 is strongly agree.) Please rate: 1   2   3   4   5   6   7   8   9   10

Q38 How likely are you to recommend the service that the RAD Examinations Board provides to a friend or colleague? (Please rate where 1 is strongly disagree and 10 is strongly agree.) Please rate: 1   2   3   4   5   6   7   8   9   10

Q39 Please give any other comments that you would like to add:

Contact Details Q40 Name: Q41 Surname: Q42 Membership No. (if applicable): Q43 House Name/Number: Q44 Street: Q45 Town/City: Q46 County: Q47 Postcode: Q48 Telephone Number: Q49 Mobile Number: Q50 Email address:

Thank you! We very much appreciate you taking the time to complete this questionnaire. Your response shall remain confidential and your personal information shall not be shared with any other third party organisations.   Your details shall only be used if you have requested to be sent further information. Visit our website: www.rad.org.uk for further information about the Academy. Please select "SUBMIT" to register your response.